Tag Archives: amarillo

Holiday Inn Express: Good, Bad, and Ugly

22 Feb

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Holiday Inns are usually the best, most well-maintained chain hotels that are available EVERYWHERE.  On our way to Amarillo, TX, we stopped at a Holiday Inn Express near Dallas, TX for the night.  It was fine until 2am when their fire alarm malfunctioned and woke us up to blaring sirens at 2am.  The breakfast in the morning was normal….cereal options, eggs, sausage, biscuits and gravy, etc.  Then as we were packed and leaving, the fire alarm malfunctioned again.  As you, I am sure are aware….once the alarm goes off, the elevators stop working.  So we got to lug our luggage down 5 flights of stairs to get back on the road.  Happy I was not.  And i think the firefighters who had to keep showing up shared my sentiments.

Fast forward to Borger, TX Holiday Inn Express, where we had a reservation.  The hotel got our reservation check in wrong and gave away our room because we didn’t show up on the day they had it set for.  There was apparently NOTHING they, or IHG rewards could do to help us, regardless of the fact that it was THEIR mistake, so we drove an hour to the Holiday Inn in Amarillo.

This hotel is pretty nice.  The decor is very classy-texan, and they have an indoor, heated pool with a slide.  Oh! and a fitness center which I actually did utilize (once).  The staff is very friendly and was more than willing to accommodate any request I threw at them, including extra shampoo or conditioner, a wine glass, a new room key, quarters for laundry, or directions to a nearby tourist spot.  My only negative for this hotel is the cleaning staff.  Not they they don’t do a thorough job, but that they come so late.  Maybe 3pm.  Once, the cleaning lady left her all-access room key in our room, and another, they left their rag and spray.  Not a big deal, but worth mentioning.  The front desk lady also gave me permission to go behind the bar and retrieve my own wine glasses if i want, which means she is either uncomfortable behind the bar, or I have been here entirely too long and earned way too much trust with the staff.  Their breakfast here is essentially a continental breakfast with a server that occasionally fills your coffee. I would stay here again any day of the week and would recommend this location to anyone coming this way.  Right next to the movies, and close to museums and the Cadillac Ranch!